Shipping and Returns

Shipping Information:

For any specific shipping information or questions e-mail info@kiraelle.com. Shipping times are estimates only and cannot be guaranteed.

Shipping is free for Canadian, US, and UK customers.

Signature Upon Delivery

Please be advised some orders will require a signature upon delivery. We do this to ensure that the order doesn’t get left behind or potentially stolen. If you aren’t present upon delivery a notice card will be left requesting you to pick up your parcel at the specified post office. You will need government issued ID for the post office to verify & release your order. If not retrieved within 7 days, the parcel will be returned back to us. If the parcel is returned back to us or rejected, we will hold a $15 shipping & restocking fee per item.

Duties and Taxes:

Please note, this section only applies to orders shipping outside of USA.

Customers living outside of USA may incur duties, fees and import taxes upon delivery. This charge is ultimately determined by your local customs authority. Payment will be necessary to release your order from customs. Please note that these charges are sole responsibility of the customer. For more information, please consult your local customs office. 

Returns Policy:

1. Returns must be initiated within 14 days of delivery date.

2. Merchandise must be in its original, unused, unaltered & unwashed condition with all original tags attached.

3. To initiate a return via e-mail, please e-mail info@kiraelle.com with your order number and item(s) being returned.

Please ship returns to:  KIRAELLE - 206 Pegasus Ave, Northvale NJ 07647 USA

4. Once we receive your return, the merchandise is examined to assure it meets all our quality standards and return conditions.

5. We are not responsible for any lost, stolen or non-initiated returns. After emailing us to initiate a return, we will provide you with all the information required. Please allow up to 4 business days.

6. KIRAELLE reserves the right to reject returns, which do not comply with our return policy. Returns that do not respect our policy will not be refunded.